When you purchase items from www.moncol.be, you are entitled to return your purchase during a period of 10 calendar days, calculated from the day following the day on which you received the product from Mon Col.
A product which you wish to return must satisfy the following conditions:
- It must be in new condition.
- It must be unworn, unwashed and undamaged.
- It must be complete.
- It must be packaged in a sufficiently sturdy box (we recommend the original box), so that we receive the product in an undamaged condition
If your returned package reaches us within 10 calendar days, in accordance with the conditions above, we will arrange for a refund within 10 calendar days. We reserve the right to only make a refund when the goods have reached us.
All returns are paid by Mon Col. You will receive a shipping label for your return by following the return instructions.
In case you received free shipment when you placed your order, you will get a refund of your purchase minus the shipping cost ( 6 EUR for Belgium and the Netherlands).
You will find a link to the return instructions on the send confirmation that you have received in your mailbox. Follow these instructions carefully. Alternatively, you can also go directly to the return portal by following this link.